Flowcontrol collects personal data you provide directly, such as name, email address, company affiliation, and contact details when you register, contact support, or subscribe to our services. We also automatically collect technical information like IP address, browser type, and usage data through cookies and similar technologies to improve platform functionality and security.
Your data is used to provide, operate, and maintain our intelligent dispatch services; to communicate with you about updates, security alerts, and support; to personalize your experience; and for analytical purposes to enhance system performance and develop new features. We process data based on your consent, contractual necessity, or legitimate interests in improving our energy oversight platform.
We do not sell your personal data. Information may be shared with trusted third-party service providers who assist in platform operations, under strict confidentiality agreements. We may disclose data if required by law or to protect the rights and safety of Flowcontrol, our users, or the public. In the event of a business transfer, your data may be transferred as a business asset.
We implement industry-standard technical and organizational measures, including encryption, access controls, and regular security assessments, to protect your data from unauthorized access, alteration, or destruction. Data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by Canadian law, after which it is securely deleted or anonymized.
You have the right to access, correct, or delete your personal data. You can object to or restrict certain processing and withdraw consent where applicable. To exercise these rights, contact us at [email protected]. You may also manage cookie preferences through your browser settings. This policy complies with applicable Canadian privacy laws, including PIPEDA.
For questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at: Flowcontrol Inc., 4751 Pfeffer Hill, Canada. Email: [email protected] | Phone: +1-231-805-9463. We may update this policy periodically; the latest version will always be posted on our website at flowcontrol.com/policy.
Our dedicated support team is here to help you with intelligent dispatch, predictive load analysis, and real-time system oversight. Reach out via phone, email, or our contact form for assistance with Flowcontrol's platform.